Spec Billing Service - Lenexa, KS - Monday-Friday
Look for more than answers. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.
Manage and educate accounts that are considered billing top-offenders with Missing Information and valid - ABN rates. Recover account Missing Information for records in BIP >30 days old.
1. Monthly client visits will be conducted as part of the job responsibilities.
2. Accounts visits will be prioritized based on Missing Information/ABN status and geographic location
3. Billing Service Representative will be responsible for communicating results of client education process on Missing Information and ABN improvements to the BU management teams.
4. Coordinate with BU Sales Department any collaborative client visits that may be required.
5. Provide training to new BU Sales Representatives during NEOP process.
6. Manage and educate lab Operation and PSCs top-offenders on edit requirements for billing.
Education* Bachelors Degree Work Experience:* 2 - 4 years related experience Special Requirement:* Ability to develop and sustain good customer relations.* Strong planning and organization skills.* Ability to work independently.* Strong problem solving skills.* Excellent written and communication skills.* Requires valid drivers license for local travel.
Key Word Search: - training, missing information, reference materials.
a. Understand how to read standard contract language and pull pertinent details with billing implications. Utilize the contracts as reference points for trouble shooting and understanding of billing terms prior to escalating client concerns or general roadblocks.
a. Invoicing for complex clients by understanding their full program offerings and aligning system data to contract terms to ensure the invoice process is as automated and efficient as possible. Working mainly with internal EPH stakeholders when troubleshooting is necessary, always ensuring effective communication to manager & beyond.
b. During this invoice cycle exceptions to norm will come up in the role. Display the ability to map out these exceptions with the ultimate results being billed revenue.
a. Knowledgeable with prior experience to monitor A/R in a manner that drives results and keeps our quality metrics within standards (>120 180 <3%)
b. Help other team members with escalated accounts to ensure all facts are gathered and root cause has been identified, so the appropriate internal escalation path can be achieved for full resolution of account balance.
c. Ability to resolve highly visible clients issues that prevent payments from being generated working with both internal and external stakeholders (both of EPH and Quest at large) and finding the best solution for our business.
4. Ancillary duties (SME)
a. Leads already establish processes and is able to report out on KPI swings and nuances for those processes that fall under the SME assignment.
b. Helping bridge the gap with other team members prior to escalation to manager, meanwhile upholding the transparency necessary to keep the manager informed appropriately of all issues that are or could be escalating.