Publicis Touchpoint Solutions
Specialty Respiratory Inside Sales Representative - Yardley, PA
At a glance
Location: US-PA-Yardley Map
Posted: 10/11/2018
Closing: 11/10/2018
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Publicis Touchpoint Solutions
Job description

The Specialty Inside Sales Representative (Specialty ISR) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s)’ selling potential and meet program and Client objectives. The Specialty ISR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The Specialty ISR utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge. 



This position requires up to 20% travel.


Essential Duties/Responsibilities:

  • Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales.

    • On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.

    • Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.

    • Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.

    • Create and implement business plans to achieve territory and business sales goals.

    • Maintain call productivity and metrics that are required by program.

  • Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging.

  • Maintain thorough knowledge of Client product(s) and program.

  • Verify and complete required data entry in Publicis Health CRM systems, such as details of the target’s responses and any follow-through actions.

  • Listen and respond appropriately to customer needs and questions.

  • Communicate with the District Manager, team members and Publicis Health Client Services on project’s progress, as required.

  • Create and maintain a positive impression with client and client’s customers.

  • Prepare reports for management as needed.

  • Fully comply with all laws, regulations and Publicis Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.

  • Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.

  • Complete other projects as assigned by the manager.


Key Working relationships:

  • Report to Publicis Health National Sales Director

  • Work closely with other team members assigned to the program, Publicis Health Client Services and members of Publicis Health home office support teams from various departments.

  • Maintain a positive working relationship with customers and client contacts.

Education and Experience:


  • BA/BS degree required

  • 3+ years of demonstrated business to business or pharmaceutical sales experience, particularly in Respiratory therapeutic area.

  • Knowledge and expertise in Respiratory therapeutic area and relevant medical conditions, particularly COPD.

  • Ability to travel up to 20%


  • Pharmaceutical sales highly preferred

  • Contact Center or Inside Sales experience preferred


About Us

At Touchpoint, a Publicis Health Company, our vision is to continuously aspire to design, develop, and deliver industry leading healthcare solutions that accelerate patient access to enable the best possible outcomes. Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales. 

Our Culture

When you join Touchpoint, you have the opportunity to work with and learn from leaders in the health care industry.  Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.  All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales. 

One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment.  We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.  Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.

Exquisit Execution

PHrequency, Publicis Health’s full-service contact center, was awarded J.D. Power certification in January 2018 by providing “An Outstanding Customer Service Experience” as an Outsourcer for the Pharmaceutical live phone channel. J.D. Power’s rigorous assessment process grants certification only to organizations dedicated to the highest level of customer satisfaction.

J.D. Power 2017 Certified Contact Center ProgramSM recognition is based on successful completion of an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.  For more information, visit


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Specialty Respiratory Inside Sales Representative - Yardley, PA