The Nature's Bounty Co.
Sr. Mgr., End User Experience
At a glance
Location: US-NY-Bohemia Map
Posted: 11/23/2019
Closing: 12/22/2019
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 5 year(s)
The Nature's Bounty Co.
Job description

Company Description

Since time began, the earth’s been a generous contributor to people’s well-being. We haven’t been around quite that long, but The Nature’s Bounty Co. has been enriching lives of consumers around the world for more than 70 years. And before we even got started, the world was developing our motivation: Nature’s bountiful effects on people’s health.

Through our years, we’ve been a leader in health and wellness with our innovative products and solutions. We put science and the highest quality standards at the heart of our business—that’s why The Nature’s Bounty Co. brands are some of the most trusted in the world. We’re a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition, and ethical beauty products.

We’re also a great place to work, with excellent benefits, competitive compensation and a progressive, healthy company culture. If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all its forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

This Senior Manager, End User Experience, is responsible for creating and delivering an outstanding end user computing experience for The Nature’s Bounty Co.'s user community. This role is accountable for evolving the services and technologies for the workplace. This role will also partner with other teams within IT and throughout the company and our technology suppliers to identify improvement opportunities and deliver these improvements as part of the workplace technology roadmap. Passionate about delivering flawless workplace experience for our associates.

Responsibilities include:

  • Ensure currency of the end user computing technologies, across desktop, mobile and laptop. Proactively monitor performance, functionality and usability to ensure the workplace technology operate with minimal disruption while meeting user needs.
  • Define opportunities for improvements and partner with the level 3 workplace team to develop and implement theses improvements.
  • Manage the team that provisions end user devices and define the roadmap for these devices.
  • Proactively identify, investigate and resolve end user computing technical incidents and problems.
  • Manage the operations of the Enterprise Service Desk for workplace services and service escalations and communications.
  • Collaborate with other service owners and our Service provider to govern the operation of the service desk at the enterprise level.
  • Leverage the ServiceNow platform to further automate the service delivery processes and enable user self-service using automation and orchestration.
  • Standardize and simplify technologies and services to deliver a reliable and consistent user experience.
  • Ensure a secure, yet open and mobile approach to the consumption of corporate applications.
  • Facilitate mobile and remote working strategy and tools.
  • Manage the evolution of the on and off-boarding processes and the integration with  HR systems.
  • Manage the service delivery of collaboration and voice services.
  • Partner with HR to create and curate training classes for workplace technologies.
  • Lead the establishment of communities of practices for workplace technologies in the business.
  • Control changes to the workplace environment through standardized, repeatable methods & procedures.
  • Ensure timely escalation and resolution of customer facing issues.
Job requirements
  • 5+ years of experience managing a 24x7 service delivery/support environment
  • In-depth experience leading the design and support of Microsoft Clients
  • Experience managing browser settings for a Java heavy end user technology environment
  • Experience in the use of ServiceNow
  • BS in Computer Science, Engineering, Economics, Business or Mathematics, or equivalent practical experience
  • In-depth understanding of the capabilities, complexities and constraints of a global enterprise-wide ITSM function
  • Experience with managing a portfolio of enterprise class workspace services and supporting technologies
  • Experience managing a global fast-paced, multi-cultural support teams
  • Expert level in workspace technologies including, desktop/laptop imaging and configurations, Windows and Mac OS, Office 365 applications and collaboration applications
  • Ability to communicate effectively with end-users, business owners, systems engineers and various levels of technology resources
  • Excellent written and verbal interpersonal skills
  • Experience in development, scripting, and automation
  • Must possess a strong Service Management experience with strong commitment to customer service
Sr. Mgr., End User Experience