Quest Diagnostics
Sr. Support Administrator
At a glance
Location: US-OH-Mason Map
Posted: 11/28/2021
Closing: 12/27/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Quest Diagnostics
Job description

Sr. Support Administrator

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Basic Purpose:  This position is primarily responsible for working with customers to provide support and consultation for the company’s, Quanum Enterprise Content Solutions, a mission critical, client/server hospital application involving Windows and Web user interfaces, document management, workflow, Oracle, UNIX servers, and hierarchical storage management.  Support includes embedded third party software and hardware.

Duties and Responsibilities:
Providing timely and accurate support for customers in order to resolve client software/hardware issues.   Requires sophisticated trouble-shooting techniques to isolate and reproduce customer problem scenarios.
Designing and implementing configuration or programming changes necessary to resolve a problem scenario, when applicable.
Creating and maintaining support documentation, including FAQ’s, technical notes, and documenting all issues / resolutions in the Company’s support tracking system.
Providing Integration Support for Quanum ECS developed interfaces for hospital entities.
Providing system level administration, both proactively and post deployment.
This job description is not intended to be all inclusive and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

Education Preferred:

Knowledge and skills at a level normally acquired through the completion of a Bachelor's degree in Science in Computer Science or related or equivalent experience.

Work Experience:

5+ years of system administration experience, preferably in IBM-AIX, or Linux (Red Hat) environment.
5+ years of experience with Window server environments and virtualized server environments.

Oracle/SQL experience
Ability to write and debug shell scripts
Carrying an on-call phone in a group rotation will be required


 Ability to handle sensitive information and maintain high level of confidentiality.
Superior listening and problem resolution skills
Ability to handle multiple priorities simultaneously
Self-directed, with considerable initiative
Ability to read and quickly interpret technical documentation
Demonstrated ability to communicate orally or in written form effectively with co-workers, departments, customers and vendors.
Excellent customer service skills. Must possess skills to be able to communicate technical information to a non-technical audience.
Thorough understanding of how Quanum ECS is used by our customers.
Must understand configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
Experience with installation & support of an enterprise, client/server application.
Some experience with PC hardware/OS and peripherals.
This role requires occasional travel of up to 25%.
Job could require work outside of business hours and weekends related to off hours support and upgrade activities.

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patients come first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way.

We have a large recognized brand; we offer flexibility and autonomy, great support, pay and benefits and a comprehensive training and onboarding program. 

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship. 

Sr. Support Administrator