- Sr. Tier 1 Support Specialist
At a glance
Location: US-CO-Longmont Map
Posted: 08/01/2020
Closing: 08/31/2020
Degree: High School
Type: Full-Time
Experience: At least 3 year(s)
Job description

Intrado is looking for a Senior Tier 1 Support Specialist to add to its team in Longmont, CO. The core focus of this position will be responsible for providing initial response and troubleshooting for customer related issues in adherence to departmental policies and procedures; perform lead tasks to include advanced Tier I troubleshooting and resolution, database and network monitoring, and external customer support; provide assistance to assigned co-workers, providing support and answering questions as necessary; prepare and distribute a variety of metrics reports; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks

So, if you’ve been waiting for an opportunity with a multibillion-dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let’s get started on something BIG.

Job requirements

•High school diploma or GED required.


•Minimum 3 years customer service experience required, preferably in a helpdesk environment.  Minimum 1-year experience in the 9-1-1 or public safety industry preferred

•Basic knowledge of PC Hardware, DOS, and Windows NT, Windows 9 x, and UNIX preferred.

•Basic knowledge of MS Excel, Word, and Outlook required.
May be required to work varying shifts.

Connecting people with each other and the right information is mission-critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. And we do it with a laser focus on reliability. leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 20 years, we have been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services.
Intrado Digital Communications Services, formerly a part of Nasdaq corporate solutions, provides additional Public relations solutions so clients can access the latest innovations in communications technology, including reach and engage media, investors, employees and key stakeholders, and gain actionable insight into the performance of their campaigns and communications.

Applications will be accepted through 8/14/2020.

Equal Employment Opportunity/Veterans/Disabled

•Intrado has strict background check requirements both pre-employment and throughout employment.
•Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.
•The company also runs a motor vehicle record check as part of the background check process.
•The Company conducts pre-employment drug screening and periodic screening during employment.
•Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.
•Intrado is a tobacco-free workplace.

Sr. Tier 1 Support Specialist