Senior Director, Regional Strategy Leader - Great Midwest
Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2018 revenues of $7.53 Billion, and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.
Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians.
Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.
FORTUNE magazine's "World's Most Admired Companies" list for 4 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category
Fortune magazine’s Fortune 500 list
Forbes Global 2000
Member of the Dow Jones® Sustainability World Index
Consistently named one of the best places to work in U.S. business journal rankings
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long- term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
- Deliver Innovative Solutions
- Leverage their Unparalleled Access and Distribution Network
- Expand their relationships with large payors and health systems
- Deliver Superior Patient Experiences
The Senior Director reports directly to the Chief Marketing Officer. The position also has a strong dotted line relationship with the Regional General Manager, is co-located with Regional General Manager in Quest’s regional office and will serve as a member of the regional senior leadership team. This role will develop specific short and long-term growth plans based upon market insights including local competitive landscapes, evolving market trends, and local customer dynamics within the region.
The ideal candidate will have worked with a leading management consulting firm or in an in-house strategic marketing capacity within the healthcare industry or a related field. A minimum of five years of healthcare industry experience and 10+ years of strategic marketing experience is required. In addition, leadership of others and a successful track record of identifying product marketing insights and trends is critical.
The Senior Director role(s) is/are based in each of Quest’s six U.S. regions:
Wood Dale, IL
West Hills, CA
In order to successfully respond to the challenges of the role, the successful candidate will need to:
Identify, size and prioritize growth opportunities in the region at the sub-market level
Identify the strategic focus areas and priority areas (customers, products) for the region
Serve as primary source of market insight on the local competitive landscape; ongoing regional market trends; and region-specific customer insights/opportunities.
Develop region’s annual and long-term growth plans, including acquisition targets and key partnerships
Participate on a Regional Leadership team with the General Manager, contributing to the broader strategic decisions about the business
Sharing region-specific insights to inform product and customer plans; drive development of competitive response strategies
Translate and ensure communication of regional strategic priorities in Customer Marketing Plans
Responsible for the oversight of the development and implementation of regional marketing plan
Ensure judicious use of national programs in their region while meeting specific local needs with local program
Coordinate closely with commercial, operations and other business teams
Report progress of growth plans and initiatives to Regional General Managers and other senior leaders (as necessary)
Drive re-balancing of priorities to meet unexpected needs of the region
Manage marketing spend on programs and use spend effectiveness measurement to improve programs and resource allocation
The successful candidate will have the following attributes and/or experiences:
- Bachelor’s Degree required; MBA preferred
- 10+ years success in B2B marketing and strategy is required; 5+ years of healthcare industry experience preferred
- Experience leading high performing teams and building strong team cultures
- Up to 25% business travel required
- Ability to lead diverse, cross functional teams and in a matrix environment
- Ability to serve on Executive Leadership Team of business line (e.g. customer segment, region, etc.)
- Excellent project leadership skills to hold team members accountable for delivery on goals and expectations
- Superior communication skills including ability to deliver formal business presentations to executive leadership
- Superior strategic thinking and analytical skills to synthesize market/customer insights to identify business opportunities and paths to overcome business challenges
- Strong capabilities in leading others to analyze data and demonstrate quantifiable opportunities or results
The successful candidate will demonstrate through education and experience the following competencies:
- Creativity; Decision Quality; Dealing with Ambiguity; Perspective; Strategic Agility
- Priority Setting; Planning; Directing Others; Delegation
- Command; Managerial Courage; Conflict Management; Confronting Direct Reports; Hiring and Staffing
- Perseverance; Action-Oriented; Drive for Results
- Presentation Skills; Comfort around higher management; Political Savvy
- Customer Focus; Motivating Others; Negotiating; Composure; Dealing with Paradox; Building Effective Teams
Please Log In or Register to Upload a Resume and complete the online Application by visiting questdiagnostics.com/careers, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates to be interviewed.
Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.