Cardinal Health
Sr Representative, International Customer Service Operations
At a glance
Location: US-OH-Dublin Map
Posted: 04/04/2020
Closing: 05/03/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Cardinal Health
Job description

Schedule: 9AM-6PM EST, Monday-Friday


What Customer Operations Support contributes to Cardinal Health


Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.


Accountabilities in this role

  • Provide proactive and reliable information to customers
  • Root Cause customer concerns
  • Eager to learn and develop as a leader within the team
  • Utilizes critical thinking skills to solve customer issues

Qualifications

  • High school diploma preferred
  • Prior computer experience using Microsoft Office systems required
  • Bi-lingual in English/Spanish preferred

What is expected of you and others at this level

  • Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
  • In-depth knowledge in technical or specialty area
  • Applies advanced skills to resolve complex problems independently
  • May modify process to resolve situations
  • Works independently within established procedures; may receive general guidance on new assignments
  • May provide general guidance or technical assistance to less experienced team members

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Sr Representative, International Customer Service Operations