Washington Metropolitan Area Transit Authority
Supervisor, Vehicle Service Writer
At a glance
Location: US-MD-Landover, MD Map
Posted: 07/01/2020
Closing: 07/31/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Washington Metropolitan Area Transit Authority
Job description
Minimum Qualifications

  • High school diploma or possession of a general equivalency diploma (GED)

  • A minimum of five (5) years' experience working in a vehicle service center, vehicle shop, or similar environment

  • ASE Service Writer Certification.
  • In lieu of ASE Certification, a minimum of two (2) additional years' experience working in a vehicle service center, vehicle shop, or similar environment

  • Demonstrated experience working in a vehicle service center, vehicle shop, or similar environment.

Mission - Essential Worker Designation: (Check only if this job has been identified as critical to Mission Essential Functions (MEF) under WMATA's Continuity of Operations Plan (COOP)

As part of Washington Metropolitan Area Transit Authority's COOP, incumbents in this job may be required to report to or continue work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.


Note : Employees designated as "Non-Mission Essential" may have their status temporarily changed depending on the nature, scope and duration of operations interruption.

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Supervisor, Vehicle Service Writer is responsible for the initial intake and assessment for vehicle services and repairs. This position requires a high degree of interpersonal customer service skills combined with the ability to analyze vehicle performance problems and services that are requested. The incumbent oversees the maintenance of over 2,000 non-revenue vehicles and equipment to include controlling, maintaining, and coordinating inventory. Is adept at problem-solving and uses professional discretion to manage accountability. The employee is responsible for the oversight and justification for the procurement, allocation and delivery of all equipment, material, and supplies required for the Service Vehicle Maintenance Shop.

Essential Functions
  • Directs fleet operations, including planning, supervise, direct review, evaluate and authorize work to be performed.
  • Takes the lead on right sizing the fleet through the redistribution of underutilized vehicles.
  • Manages fleet warranty and service contracts.
  • Plans, directs, coordinates and supervises the maintenance activities of the non-revenue functions to ensure maximum efficiency and control of the assets.
  • Compiles operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Implements maintenance policies and procedures.
  • Computes estimates and actual costs of factors such as materials, labor, or outside contractors. Contacts vendors for information on products or services such as price, availability, and delivery schedule.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes as described by the customer, as well as the repairs and service required.
  • Counsels employees about work-related issues and assist employees to correct job-skill deficiencies. Establishes goals and performance standards for subordinate staff. Evaluates staff for compliance with standards and quality of work. Evaluates work from contractors.
  • Develops maintenance policies and procedures. Evaluates maintenance policies and procedures. Generates processes to track trends and responses to customer complaints and issues
  • Designs Develops equipment configurations that best meet the needs of the end user.
  • Generates documents to support financial activities, such as requests for proposals (RFPs) and draft contracts.
  • Inspects completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements. Inspects equipment to identify the cause of errors, problems, or defects. Investigates accidents or injuries and prepares reports of findings. Prepares and processes repair orders.
  • Participates in budget preparation and administration, coordinating purchasing and documentation, and monitoring departmental expenditures.
  • Reviews customer complaints and provides recommendations.
  • Acts as the vacation and absentee relief for Service Vehicle BMTN supervisors.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report


Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.
Supervisor, Vehicle Service Writer