JOB SUMMARY- Supervisor of Outpatient Scheduling
The Outpatient Scheduling Supervisor (OSS) is responsible for supervising the Outpatient Scheduling Representatives (OSR) and Scheduling Coordinators.
The functions that are supervised are related to timely and accurate collection of data to complete the scheduling, pre-registration and/or insurance verification,
when applicable, for all tests/procedures, including complex diagnostic procedures, during the scheduling call, as well as ensuring staff are modeling behavior to
promote a positive patient experience.
HS diploma or GED required
2 year/Associate Degree or combination of relevant education & experience may be considered in lieu of Associate's Degree
Relevant experience supervising a team of healthcare or hospital schedulers
Experience as a scheduler in outpatient setting preferred
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Multi Line Telephone Operational Skills
Computer Skills to include use and navigation
Customer Service Skills