Supervisor ServiceNow - System Administration
At a glance
Location: US-TX-Irving Map
Posted: 02/11/2020
Closing: 03/10/2020
Degree: 4 Year Degree
Type: Full-Time
Experience: Not Specified
Job description

The Supervisor, Service Management is responsible for managing the day-to-day operations, performance, and enhancements for the ServiceNow platform for Information Management. This role supports ITIL processes that include but are not limited to service portal, service catalog, incident management, service request, problem, knowledge, change, asset, and vendor management as well as discovery, CMDB, and performance analytics.


The Supervisor, Service Management is responsible for ServiceNow systems administration in support of IM (Information Management) enterprise application and infrastructure services consistent with ITIL/ IT Service Management best practices. The supervisor is accountable for the data integrity, maintenance, performance, operation, and licensing management for the ServiceNow platform. Management responsibilities include development and control of procedures, decision support information, special projects, and other initiatives (as needed). This role shall lead efforts to provide performance insight, monitoring, and reporting.

  • BA/BS degree in Computer Science, Management Information Systems or possess an equivalent combination of education and experience.
  • ServiceNow System Administration certification or equivalent combination of education and experience
  • ITIL Foundation certification preferred.
  • Knowledge and experience managing a large implementation of ServiceNow in an enterprise environment
  • Experience in healthcare information systems applications preferred.
  • Ability to elicit business requirements and translate those into technical specification or configuration requirements.
  • Ability to develop productive working relationships with lines of business.
  • Strong organizational and time management skills
B. Experience
  • Five years of increasing responsibility in application management and customer support experience in a large 24/7 corporate systems environment with a wide variety of applications and technologies.
  • Experience in application development, project management, business analysis, and service management preferred.
  • Two years of people management experience.
C. Licenses, Registrations, or Certifications
  • ITIL Foundations within one year of employment.
Supervisor ServiceNow - System Administration