Cardinal Health
Supplier Relations Manager
At a glance
Location: US-CA-Los Angeles Map
Posted: 03/16/2020
Closing: 04/15/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Cardinal Health
Job description

What Account Management contributes to Cardinal Health


Account Management is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization (field sales, customer service, implementation, contracts. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.


Accountabilities

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities tomanage a wide variety of projects
  • Participates in the development policies and procedures to achieve specific goals
  • Recommends new practices, processes, metrics, or models
  • Works on or may lead complex projects of large scope
  • Projects may have significant and long-term impact
  • Provides solutions which may set precedent
  • Independently determines method for completion of new projects
  • Receives guidance on overall project objectives
  • Acts as a mentor to less experienced colleagues
  • Track contractual SLA’s and ensure are all being achieved monthly.
  • Review and address regional contract compliance by CAH and customer
  • Facilitate communication between customer and various CAH departments, to maintain and
  • grow relationship between customer and CAH


What is expected of you and others at this level

  • Manages department operations and supervises professional employees, frontlinesupervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levelsmay interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved

Qualifications

  • Bachelors degree or equivalent work experience
  • 2-6 years experience
  • Advanced computer skills
  • Previous leadership experience required
  • Customer service, problem solving and analytical skills required
  • Strong communication skills


Los Angeles Metro Area

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Supplier Relations Manager