TKC Holdings, Inc
- Support Engineer
At a glance
Location: US-TX-San Antonio Map
Posted: 07/03/2021
Closing: 08/02/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

Are you looking for a career with premium benefits and the potential for growth? ​

At TKC Holdings, we’ve created something special, a better place to work and grow.  Many employees start just expecting a paycheck but end up with a rewarding career.  We provide exceptional training and a clear career path. ​

About This Position

The Support Engineer role is responsible for providing mid to high level support on a Linux based infrastructure/application, and network monitoring and diagnostics support. This role will require after hours, non-standard schedules, and evening/night/weekend shifts to support 24/7 operations.

What You'll Need

  • 2 - 4 years college; B.S. Degree in Information Security is preferred

    • Or 2-year certification from technical school with 3 years demonstrated skills in a high-tech environment, emphasizing skills in software/application management and networking
    • 2 - 3 years of application level support
    • 2 -3 years of networking support
  • Experience with RedHat Satellite
  • Experience with Zabbix
  • Fundamental knowledge and experience in Linux/Unix operating systems and command line
  • Working technical knowledge of common network topologies and hardware [i.e., adtrans, firewalls, load balancers, servers, etc.]
  • Knowledge of TCP/IP networks and troubleshooting tools
  • Diagnose performance problems using available standard performance tools and system indicators
  • In-depth knowledge and experience in troubleshooting, problem determination, root cause analysis, and problem-solving skills
  • Superior analytical skills to assess and resolve issues in a complex technical environment
  • Strong written and oral communication skills
  • Ability to work independently, efficiently, and effectively to resolve client concerns/issues
  • Strong attention to detail in a structured environment
  • Ability to successfully pass pre-employment (post offer) Company or Facility background check and drug screening

Benefits

TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees.  TKC offers a variety of medical plans with prescription coverage, vision, dental, life insurance, short term and long term disability and many more benefits that can be selected to create the right package for you.  TKC also understands the importance of work life balance and planning for the future.  To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.

EEO Statement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Support Engineer