Quest Diagnostics
- Supv Specimen Processing- West Hills, CA req57410
At a glance
Location: US-CA-Los Angeles Map
Posted: 02/22/2021
Closing: 03/21/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description

Supv Specimen Processing- West Hills, California - Tuesday to Saturday, Overnight Shift 11pm-7:30am 

Basic Purpose:

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.  Ensure maintenance of a safe, ergonomically sound, professional environment.  Know and understand all functions of the department.  Typical direct reports 20-25.

Duties and Responsibilities:

•  Responsible for daily operations of department which may include responsibility for Imaging/Microfilming, Test In Question and some Problem Resolution Client Service functions

•  Oversees safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.)

•  Develops and implements Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines

•  Reviews Specimen Processing Standard Operating Procedure Manual on a biannual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated

•  Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices

•  Ensures all documentation is complete and reviewed as required for internal and external inspection/audit

•  Ensures all employees meet Compliance Guidelines and Competency Testing. Ensures all employees receive adequate training and meet annual competency requirements

•  Monitors incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments

•  May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations

•  Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results

•  Monitors special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions

•  Demonstrates leadership skills in employee relations, scheduling, new employee onboarding, team meetings, coaching, performance management

•  Establishes and motivates a participative work environment that actively encourages and supports employee involvement.

•  Disseminates all essential information in a timely manner, using various forms of communication to all departmental staff.

•  May track/enter time/attendance of employees

•  Prepares month-end reports

•  Investigates/resolves and responds in a timely manner to internal and external customer issues appropriately and effectively

•  Prepares schedules  for department employees, maintains adequate coverage for department

•  Oversees and ensure adequate supply inventory for department

•  Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines

•  Participates in the interview, selection and hiring of new employees

•  Responsible for coaching, development, supervision and succession planning of staff

•  Monitors on-going performance of employees; provides corrective action and counseling as required.  Prepares and administers annual performance reviews

•  Assists in ensuring fiscal responsibilities of the department are met which includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures

•  Participates on Quest Management System (QMS) and Process Improvement Teams, or other initiatives to meet business objectives

•  Organizes and lead projects both within the work group and with cross-functional groups

•  Meet all deadlines assigned by manager

•  Effectively works with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement

•  Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner

•  All other duties as assigned

Supervision Exercised:

20-25  direct reports – typically non-exempt individual contributors ranging in grades 25-30

Qualifications:

Education Preferred:

•  AA degree or a combination of education and experience

Work Experience:

•  5 years experience in a laboratory; Medical or production background preferred ; internal candidates require minimum of two years in Group Leader/related role

•  Previous people leadership experience preferred

•  PC skills, MS Office applications

Physical and Mental Requirements:

•  Works in a biohazard environment, practicing good safety habits

•  Handles multiple tasks and works in a production environment

•  Must have the mental alertness and high energy required to appropriately perform job.

Other:

•  Excellent leadership, organization, communication and interpersonal skills, and ability to interact effectively with internal and external customers.

•  Monitor and provide safe work environment, prepare incident reports and implement preventative measures

•  Act in a professional manner at all times.

•  Must be able to adjust schedule to meet business requirements, which may include extended hours.

•  Knowledge of systems tools such as COGNOS, PeopleSoft, IntelliQuest, Kronos


8.5.5
Supv Specimen Processing- West Hills, CA req57410