We are seeking qualified candidates for a DESKTOP / VIDEO-VOICE TECHNICIANS for multiple openings supporting our government customer in their state of the art facility in Hanover, MD. Let us know you are interested in knowing more and our Talent Acquisition team will connect you with your PERFECT position. APPLY TODAY to learn more Leidos opportunities.
Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. We embrace and solve some of the world's toughest challenges. We’re focused on ensuring our intelligence customers have the right tools, technologies, and tactics to keep pace with an ever-evolving threat landscape and succeed in their mission to protect people and critical assets around the world. Who wouldn’t be fulfilled being part of that every day? We know once you join Team Leidos, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined. WE WANT YOU!!
Have you ever wondered what it would be like to work with one of the BEST in government contracting? Ranked by Forbes in 2018 as a Top 100 government contractor and one of the World’s Most Ethical Companies, Team Leidos is one you don’t want to overlook.
We seek to build a team of Desktop/Voice-Video technicians who can perform multiple functions. We understand that people have specialties, but seek people open to cross training and willing to apply their skills in multiple areas.
The Desktop Support/Voice-Video technicians provides PC, telephone, and voice and video conference support which may include duties such as:
- Unpacking and setting up PCs
- Installing PC operating systems via scripted install packages
- Installing application software on PCs via scripted install packages
- Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur
- Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions.
- Performs all administration involved with PC (desktop/notebooks) distribution including
- Performing inventory on software and computer stock and making request for order or ordering new equipment
- Performs service center technology support which may include duties such as installing an IP phone, installing COTS – GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur
- Work closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff.
- Support network and locally attached printers
- Use of the Support Center ticket database to track, update and close tickets.
- Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer.
- Identify and execute process improvements and other enhancements that improve operational efficiency.
- Be Accountable
- Solve Problems
- Take Ownership
- Be Client Centric
- Be Effective
- Security +
While performing the duties of this job, the employee frequently sits; uses hands and fingers, handle or feels objects, tools or controls; reach with hands and arms; talk or hear and occasionally required to stand; walk; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work:
- This is a full-time position.
- This position regularly requires long hours and weekend work.
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Education & Experience:
- Requires BS and 4 - 8 years of prior relevant experience or Masters with 2 - 6 years of prior relevant experience.
Referral Bonus Eligible
External Referral Bonus:
Potential for Telework:
Clearance Level Required:
Scheduled Weekly Hours:
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [Click Here to Email Your Resumé].
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.