A high performing program at Leidos is looking for highly motivated personnel with an IT background who can join a 24/7 Operations team. Applicants must be willing to work various shifts to possibly include weekends.
The 24/7 Operations team is responsible for Tier 2 operational support of a mission-critical Enterprise Identity & Access Management system. The position includes operational monitoring and management of Linux servers and COTS software, as well as acting as a Help Desk for users who need assistance. Specific duties for this position include:
• Analyze system performance and take corrective actions as needed
• Troubleshoot system incidents
• Assist users with system problems
• Coordinate with Tier 1 support, mission partners, end users, and others
• Monitor and report meaningful metrics
• Develop and update support documentation and standard operating procedures
• Independently represent the program in supporting consumer or mission partner maintenance activities
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• Basic Qualifications:
o Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
o Ability to quickly learn new software and IT concepts
o Strong problem solving and decision making skills
o Ability to work autonomously as well as an integral member of a team
o Ability to work various shifts to possibly include weekends
o Must have active TS/SCI Clearance with CI polygraph
• Desired Skills:
o Linux/UNIX experience
EDUCATION & EXPERIENCE:
Requires HS Diploma and 6+ years of prior relevant experience OR BS degree and 2 – 4 years of prior relevant experience OR Masters with less than 2 years of prior relevant experience.
External Referral Eligible
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.