Team Lead, Service Delivery
At a glance
Location: US-OK-Oklahoma City Map
Posted: 08/23/2019
Closing: 09/22/2019
Degree: 2 Year Degree
Type: Full-Time
Experience: Not Specified
Job description

When everything's connected, how we connect is everything… and we'd like to connect with you too!  We are looking for you to help us deliver amazing customer experiences as a Team Lead with TTEC in Oklahoma City. 

About TTEC 

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business.  We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.  

As a TTEC Team Member, You'll Enjoy: 

  • Fun, talented and witty teammates 

  • Knowledgeable, encouraging, and effective leadership 

  • Free-spirited, theme-based employee events  

  • Diverse and community-minded organization 

  • Award-winning recognition and incentive program 

  • And yes…all the competitive base pay and benefits that you'd expect 

What You'll be Doing 

Looking for a role where you'll supervise the daily activities of a group of associates by providing mentoring, coaching and guidance while also making recommendations on areas which need improvement? This is your opportunity to engage and develop each member of your team so that they can achieve their full potential.  And you’ll manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers.  

On a typical day, you'll:  

  • Partner with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project 

  • Work with associates to address employee relations issues, coordinate all associate activity related to training, development and coaching sessions 

  • Be directly accountable for associate attrition and employee satisfaction 

  • Monitor absence and attendance for your team     

  • Adhere to all company policies and procedures 

Why You? What You Bring: 
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following: 

  • Associate's degree (A.A.), equivalent from a two-year college, technical school or equivalent work experience 

  • Superior time management and organizational skills 

  • Analytical ability to interpret statistical reports 

  • Strong knowledge of call center metrics and improvement methods 

  • Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook 

For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation. 

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC . 

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.

Team Lead, Service Delivery