West Safety Services is looking for a Technician III to add to its team in Longmont, CO. The core focus of this position will be responsible for providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, etc.) while ensuring adherence to established departmental and corporate policies and procedures. Provide tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in accordance with departmental and corporate policies and procedures. Monitor, troubleshoot and correct switch, voice platform, and network problems for all customer facing production systems in a 24-hour/7-day-per-week
Key areas of emphasis include:
•Monitoring the health of the network
•Inbound and outbound calls
•Work with both internal and external parties to resolve ticket issues
•SONUS troubleshooting experience highly preferred
So, if you’ve been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let’s get started on something BIG.
•High school diploma required. Associate's degree from an accredited college or university with major course work in computer science, MIS, telecommunications, networking, or a related field preferred
•Minimum two years’ experience in technical support, Telephony, Network Operations Center or a similar work environment required
Based on departmental need one or more of the following may be required:
•Minimum two years’ technical knowledge of one or more of the following is required:
Signaling protocols (ISDN, SS7, SIP, CAS, etc.) Circuit or soft-switch administration, maintenance or provisioning TCP/IP PC/Server and network hardware Demonstrated expertise with Unix and VI Editor DNS Administration, SSH, NFS, and Apache.
•Minimum two years’ technical knowledge of one or more of the following is preferred:
•Basic understanding of CODEC technology (e.g., G711, G729, etc) Datacenter and Cisco networking Application Service Provider (ASP).
•Minimum one-year knowledge of at least one Command Line Operating System required. Minimum one-year knowledge of BGP, routing decisions, and VPN Tunnels. Minimum two years’ technical knowledge of IP Networks, Call Routing, VoIP and IP based networks in a WAN/LAN environment required.
•Minimum two years’ knowledge of Windows based platforms required.
•Minimum one-year technical knowledge of one or more of the following programming language (e.g., Unix, HP Open View, Network Node Manager, SONUS Fault Manager, and EMPIRIEX, 1 year preferred.
•Intermediate knowledge of MS Word, Outlook, Excel, Access and PowerPoint required.
•Certification in Programming (e.g., Unix, CLI, Linux, and Perl etc.) preferred.
•May be required to work varying shifts.
West is connecting people and ideas
We are delivering on their potential
We are improving the way we work and live
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
Applications will be accepted through 10/13/2019
Equal Opportunity Employer/Veterans/Disabled
•West’s Safety Services has strict background check requirements both pre-employment and throughout employment.
•Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.
•The company also runs a motor vehicle record check as part of the background check process.
•The Company conducts pre-employment drug screening and periodic screening during employment.
•Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.
•West’s Safety Services is a tobacco-free workplace.