Tier 1 IT Support
At a glance
Location: US-CO-Denver Map
Posted: 10/13/2021
Closing: 11/12/2021
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Job description
Location - Downtown Denver, Colorado
Schedule - Partial remote schedule (some days required in the office) 
Considering local candidates only. 

Looking for a motivated individual starting out their IT career to join our busy IT department as a Tier 1 IT Support Services Analyst for a 9:00 am - 6:00 pm role. This individual will work with the rest of the team assisting our end-users in multiple locations with all Firm computer support calls.

This is an entry-level Tier 1 Help Desk position. The majority of the position will be spent answering incoming computer support calls via phone, email, and/or personal contact, and entering the problems into our incident tracking system; followed by providing PC technical support for first-level software and hardware questions. This individual will also perform routine maintenance on PCs and printers, in addition to assisting with installation and configuration as requested.

The successful candidate will exhibit excellent communication, time management, and organizational skills, and maintain a focus on end-user needs. Sound and calm troubleshooting skills are required, in addition to possessing the ability to recognize critical situations and discern when to apply a sense of urgency.

Previous law firm and/or professional services help desk experience is helpful but not required for this position. In addition to working knowledge of PC operating systems, office applications, a basic understanding of networking technologies, and a minimum of 1-2 years of technical support experience.

Benefits package includes medical, dental, vision, 401k + match, profit sharing, and vacation/sick/personal time off.

In addition, this role pays overtime for hours worked above 40 per week. We are offering a range of salary for this role from $45,000 - $55,000 depending on experience. 

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Tier 1 IT Support