Waldorf Astoria Hotels & Resorts
Turndown Attendant - (PT)
At a glance
Location: US-NV-Las Vegas Map
Posted: 10/13/2019
Closing: 11/12/2019
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Waldorf Astoria Hotels & Resorts
Job description

The Turndown Room Attendant is responsible for the overall cleanliness of all guestrooms that they are assigned to.

Organizational Structure



The Turndown Room Attendant will report directly to the Housekeeping Floor Manager.


What will I be doing?




Duties and Supporting Responsibilities

1. Guest Room Cleanliness and Tidiness:

  • Ensure cleanliness standards are maintained in all guestrooms on a daily basis.
  • Neatly fold bedspread and place in designated area.
  • If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
  • Efficiently turndown bed to meet appearance standard as demonstrated.
  • Inspect all guestroom fresh linens for cleanliness and sub standard appearance.
  • Place foot mats and slippers on both (one) side of the bed.
  • Set up turndown tray with ice and water as well as other turndown amenities as demonstrated.
  • Close black out shades during PM turndown service.
  • Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
  • Arrange all clothing items in occupied guestrooms are folded or hung neatly according to standard as demonstrated.
  • Replace guest amenities when appropriate.
  • Vacuum Guest room carpet, furniture and baseboards according to standard if needed during PM service.
  • Ensure guest has the correct amount of valet/dry cleaning/shoeshine bags/slips.
  • Turn on television to appropriate turndown standard.
  • Empty waste baskets.
  • Replace all used drinking glasses to standard.
  • Turn on appropriate lighting if guest is not present during service.
  • Remove all room service trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
  • Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.

2. Responsible for evening turndown services and refreshment of room.

  • Responsible for evening turndown services and refreshment of rooms
  • Ensure occupied and vacant guestrooms are cleaned and maintained up to standard.
  • Remove all soiled linens and towels from room and store on back landings.
  • Remove décor pillows, bed runner and fold back the bedspread and adjust pillows according to our standards.
  • Efficiently make bed to meet appearance standard as demonstrated.
  • Thoroughly clean guest bathrooms, bathroom walls, bathtub and shower stalls. Dry all areas, fixtures and surfaces.
  • Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
  • Replenish all amenities (if less than 1/3 full) and terry items.
  • Efficiently make bed to meet appearance standard as demonstrated.
  • Arrange all clothing items in occupied guestrooms are folded neatly and pair the guest's shoes.
  • Close the sheer and blackout drapes or shutters in bedrooms and living rooms, unless an attractive evening view exists, in which case the curtains should be partially closed whilst still providing a view.
  • Replenish stationary where required (i.e. when all of one type of stationery was missing)
  • Remove any used glasses or room service soiled plates and cutlery from the room.
  • Place television remote control on bed side table.
  • Fill the ice bucket with ice and replenish if already previously filled.
  • Lay out the bathmat in front of the bath tub.
  • Recognize and report all missing, damaged or sub standard furniture, fixtures and equipment.
  • Ensure that all electronic devices (television, remote controls, stereo, and telephones) are working properly.
  • Return all articles left by guest to lost & found.
  • Must be physically able to lift more than 10lbs, bend and stand on their feet for prolonged periods of time.
  • Must have a good level of both written and spoken English language comprehension.
  • Must be able to work on own and unsupervised.

3. Guest Requests Handling:

  • Evaluate work assignment and prioritize work load according to guest requests.
  • Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.

4. Other:

  • Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
  • Adhere to Do Not Disturb policy.

Requirements

Mandatory



• Possess a positive and outgoing personality


• Minimum of two years previous housekeeping experience as a Turndown/room attendant


• Attention to detail is essential.


• A high degree of ability to communicate effectively in the English language is required


• Professional appearance and grooming

Desirable



• Luxury hotel experience is a plus!


Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position.




It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.



What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



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Turndown Attendant - (PT)