Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people. Together, our six hospitals and other entities provide a full range of medical care from prevention, screenings & education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs & public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing & Reading Hospital School of Health Sciences, & we have a comprehensive physician network.
Collaboration across Tower Health enables our hospitals, providers, leadership & staff to leverage best practices across the health system. Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac & vascular surgery, trauma, hematology & oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers & inpatient facilities in the region.
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.
The unit support coordinator provides guests information, as well as, supports the efforts of the unit staff. The unit support coordinator performs designated duties under the supervision of a professional nurse in addition to handling clerical and specific administrative tasks for the nursing unit. This includes assembling patient records, answering phones and patient calls. Other duties include ordering and ensuring delivery of supplies, timekeeping via Kronos, welcome of new patients and families to the unit, orientation to patient / family areas of the unit, answering call lights, and other related functions as needed. Additionally, the unit support coordinator can assist the unit leaders in disseminating pertinent information to the staff.
- High School Diploma or GED
- Relevant Experience
CERTIFICATION AND LICENSURE REQUIREMENTS
- No Licensure or Certification Required.
- Excellent Communications Skills
- Excellent Interpersonal Skills
- Microsoft Word
- Microsoft Outlook
- According to The Americans with Disabilities Act (ADA), it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
- Hearing: Adequate to perform job duties in person and over the telephone.
- Speaking: Must be able to communicate clearly in person and over the telephone.
- Writing: Must be able to accurately document pertinent information either by writing or typing.
- Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
- Continuously within shift (67-100%): Standing, Walking
- Frequently within shift (34-66%): Pulling with force, reaching above head, Reaching above shoulder, Push/pull (up to 350 lbs.), Ability to lift, push, pull with assistance (mechanical or co-worker) the weight of the average patient specific to department
- Occasionally within shift (1-33%): Sitting, Bending, Crouching, Balancing, Lift from floor level up, Lift from waist level up, Lifting 50 lbs. maximum & frequent lifting &/or carrying of objects weighing up to 25 lbs.
- May perform emergency care
- May be exposed to blood borne pathogens Low Risk
- May be exposed to high noise levels
- May be exposed to communicable diseases
CLERICAL SUPPORT - 5002
Effectively performs a variety of clerical duties. The Responsibility and Accountability 'meets standards' when:
- Accurately schedules and reschedules appointments, procedures, studies, tests and transportation as ordered; relay information to patients.
- Organizes and retrieves charts, organizes and compiles unit specific records in accordance with hospital policy.
- Copies information as necessary, obtains correct signed release of information forms.
- Supports the department/unit with functions such as: answering phones, responding to call lights and assisting family members with location of patients.
- Provides unit support for nurse manager and council activities.
COMMUNICATION - 5002
Effectively communicates and provides accurate and timely information to Hospital personnel, patients and visitors. The responsibility and accountability 'meets standards' when:
- Meets and greets patients and family with a pleasant attitude and courteous manner.
- Communicates messages efficiently and courteously to appropriate personnel.
- Contacts other departments to arrange for unit and patient needs.
- Supports the unit's patient experience
- add – “customer service” skills
ELECTRONIC MEDICAL RECORD
Uses the electronic medical record (EMR) effectively to fulfill required record keeping responsibilities. The Responsibility and Accountability 'meets standards' when:
- Serves as resource for clinical systems use to other healthcare team members.
- Enters patient charges appropriately per unit routine.
- Documents in the EMR according to established procedures.
- Follows procedures for reporting problems with computer use and performs downtime procedure when necessary.
- Notifies IMS of any computer related issues.
SUPPLIES - 5002
Adequately maintains nursing unit supplies. The Responsibility and Accountability 'meets standards' when:
- Orders and replenishes supplies appropriate to the needs of the unit.
- Monitors inventory of supplies and reports variation in use to the Nurse Manager.
PATIENT & UNIT SAFETY
Demonstrates knowledge of how to create and sustain a safe working environment. The Responsibility and Accountability 'meets standards' when:
- Practices good infection control techniques.
- Reports any unsafe equipment and hazards to appropriate personnel as soon as possible.
- Ensures new equipment approval by the biomedical department before patient care use.
- Follows procedures for reporting broken equipment and environmental repairs.
- Maintains an organized and safe environment for patients, visitors, and health care workers.
- Requisitions repairs and/or request replacements for unit equipment as directed.
PATIENT FLOW - 5002
Assists healthcare team members in coordination of efficient patient flow. The Responsibility and Accountability 'meets standards' when:
- Promptly initiates the rooming of patients by being continuously aware of room availability and patients who are registered/admitted.
- Demonstrates ability to organize and prioritize activities according to patient and/or unit needs.
PROFESSIONAL BEHAVIOR - 5002
Demonstrates responsible, professional behavior in all aspects of job performance. The Responsibility and Accountability 'meets standards' when:
- Interacts positively and cooperatively with all members of the healthcare team.
- Accepts demands and challenges of a changing healthcare environment and helps unit to meet those demands.
- Attends and contributes to staff meetings and quality activities, participates on unit teams as applicable.
- Attends mandatory and optional staff development programs and utilizes this information to improve job performance.
- Performs additional duties that enhance the function and cohesiveness of the department as set forth by the unit manager and the shared governance committee.
All activities must be in compliance with Equal Employment Opportunity laws, patient confidentiality, and other Federal, State and Local laws and regulations, as appropriate. The content of this job description is intended to describe the general nature and level of work expectations performed by incumbents in this classification. They are not intended to be an exhaustive list of all position duties required and performed by the incumbent in the role. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise. It does not alter the ‘at will’ employment relationship between the company and the employee. The organization has the right, at its sole discretion, based on business and patient needs, to alter or change the expectations at any time.