Percepta
Vehicle Programs Analyst
At a glance
Location: US-MI-Dearborn Map
Posted: 02/11/2020
Closing: 03/10/2020
Degree: 4 Year Degree
Type: Full-Time
Experience: At least 3 year(s)
Percepta
Job description

Expect more than a job!

Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Vehicle Programs Analyst and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect  

  • Culture of Service - to be treated like you are the customer from day one 
  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
  • Respect – a team that is accountable, dependable and gives you their full attention
  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
  • Career growth and lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
  • Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. 

The Vehicle Programs Analyst administers the Vehicle Programs SharePoint site and the Surviving Spouse Vehicle Program.  Perform as the AXZ-Plan subject matter expert.

In addition, the Analyst will perform a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

  • Administration of the Vehicle Programs SharePoint site:

    • Learn new SharePoint functionality

    • Apply to the Vehicle Programs business

    • Ensure site is secure and compliant with Ford standards

  • Coordination of the Surviving Spouse Vehicle Program:

    • Research and administer claims

    • Assist with annual IRS 5500 filing

  • Perform as the AXZ-Plan subject matter expert:

    • Manage call center escalations

    • Diagnosis issues and develop solutions

    • Conduct plan audits

    • Maintain system control tables

  • Perform, support, and/or back-up for the following tasks:

    • Provide administrative assistance to Vehicle Programs personnel

    • Administer the "M" (Manufacture) Plate Program

    • Support our Co Car, AXZ, and Ford Fleet Care Call Centers

    • Provide traditional administrative support such as recording department meeting minutes, filing, faxing, copying, phone messages and miscellaneous duties

    • Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

    • Process billing invoices from vendors and dealerships for delivered vehicles

    • Process tickets, tolls, citations, etc

    • Process vehicle title, plates, and registrations

    • Process and monitor vehicle orders

    • Process vehicle returns, title corrections, and auction disposal

    • Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

    • Customer account maintenance

    • Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

    • Update and maintain policies, programs, and other documentation in HR ONLINE, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc

Education

  • Bachelor’s degree preferred

Experience

  • 3 years administrative office experience required

  • Experience using mainframe and web system applications

  • Experience with SharePoint required

Job requirements

  • Critical thinking, problem solving, and analytical skills

  • Strong planning and organizing skills

  • Strong communication skills

  • Proficient in MS Office (i.e. Outlook, Word, Excel, PowerPoint)

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.


Vehicle Programs Analyst