The Voice Engineer provides unified communication engineering support, operational support, and project support for Tower Health’s voice network infrastructure with a focus on ensuring smooth operation with maximum performance and availability for Tower Health business units. As Voice Engineer, you will contribute to the success of Tower Health's voice systems and solutions by:
- Maintaining our existing voice network infrastructure, as well as commissioning of new network elements, its continual design, development, maintenance, and improvement.
- Managing the development and relationship with vendors, service providers and carriers.
- Demonstrating leadership in day-to-day activities, including the development of policies and procedures for normal Voice network operations, disaster avoidance & mitigation planning, and the continual documentation of all diagrams & schematics, device configurations, monitoring/management and recovery systems.
- Managing all engineering projects for VolP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/lP-PBX telephone systems and services, both internally and those integrated with Internet-based services.
- Designing, implementing, and supporting solutions to integrate voice, video, and collaboration systems within Tower Health enterprise.
- Performing analysis and partnering with resources in the development, engineering, and implementation of solutions, and helping to deploy and support the capabilities.
- Designing telephony solutions based on best practice standards to meet business objectives as well as performing upgrades to hardware and software as required.
- Maintaining Service Level Agreements (SLAs) for all organizational IP telephony applications.
4 year Bachelor's Degree preferred. Combination of relevant education & experience may be considered in lieu of Bachelor's Degree.
Relevant experience as a voice analyst or voice engineer in a large-scale environment, including design.
Strong communications skills.
Project management skills.