Navy Federal Credit Union
Voice Technologies Solution Architect (Genesys)
At a glance
Location: US-VA-Vienna, VA Map
Posted: 07/13/2020
Closing: 08/12/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
Navy Federal Credit Union
Job description


You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers
  • PEOPLE® Companies That Care


Basic Purpose

As Voice Technologies Solution Architect, translate Navy Federal Credit Union business vision and strategies into IT and business capabilities by effectively architect design and integrate Enterprise IT Systems.


1. Technical Leadership 
• Collaborate with the Business units and technology stakeholders to provide technical solutions which meets business requirements.
• Continuously improve technical knowledge, gain proficiency for assigned applications, and guide project teams through design and architectural reviews.
• Continue to gain knowledge of industry standards, new innovations, and best practices applicable to assigned applications.
• Achieve architectural goals by building and maintain relationships with internal Navy Federal staff (IT and business) and external parties (vendors, etc.).
• Provides technical guidance and subject matter expertise to IT staff.

 2. Architectural Deliverables/Responsibilities
• Collaborates with stakeholders and assist in building business requirements.
• Produce application architecture document based on business requirements and vendor’s integrations. 
• Presents application architecture to Design review board (DRB) and obtain approvals from board members.
• Collaborates with Enterprise architectures to present new technologies to Architectural review board (ARB).
• Participates in technical discussions during product planning and execute entire product development lifecycle.
• Promotes enterprise standard guidelines, follow architectural standards, and maintain quality of application architectural documentation.  
• Participates and provides guidance during project discovery phase and document technical decisions.
• Initiates project portfolio management requests by identifying technology improvements and documenting opportunities.
• Contributes to Rough Order of Magnitude estimates within the defined SLAs timeframe and assists with additional refined estimates.
• Promotes adherence to Navy Federal’s defined Project Management Framework and documentation requirements.
• Participates in vendor selection process by creating and/or validating vendor SOWs, RFPs, software evaluations and other activities.
3. Architecture Governance
• Provides guidance and adhere to defined enterprise standards, application and architecture principles.
• Performs application design reviews of existing and new applications by considering performance, scalability, and business continuity. 
• Approves design documentation produced by project team, conduct code review sessions, and provides feedback.



• Experience with Voice Platform preferably Genesys or any other similar vendor platforms.
• Must have good understanding of VoIP Technology and Voice Infrastructure concepts such as Session Initiation Protocol (SIP).
• Experience with Interactive Voice Response (IVR) and Intelligent Call Routing technologies.
• Experience with Computer Telephony Integration (CTI) with CRM application.
• Must have experience with Voice Applications integration protocols such as (VXML) and Automatic Speech Recognition (ASR).
• Demonstrated ability to create system architecture diagrams and documentation for review by both technical and non-technical audiences.
• Experience with the Java/JEE application along with API integrations.
• Proactivity communicate application design and architectural with technical teams and vendors.
• Demonstrate skills in exercising initiative, good judgment, and making sound technical decisions
• Effective verbal, written, and interpersonal communication skills to interact with all levels of management. 
• Ability to break down complex application requirements and propose appropriate architectural solutions.
• Mentor, coach and influence architecture and design group discussions.
• A minimum of 5-6 yrs. of application architecture experience, along with 10 years of development experience.


• Advanced degree in a related field.
• Knowledge of The Open Group Architecture Framework (TOGAF) v9.
• Experience with other cloud architectural to support Cloud environment. 

Hours: 8:00am - 4:30pm, Monday-Friday

Location: 820 Follin Lane, Vienna, VA 22180

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Voice Technologies Solution Architect (Genesys)