Responsible for assisting members in establishing and meeting healthy goals that lead to life style improvement and positive member outcomes through frequent verbal and written coaching sessions; provide email, telephonic, and in person coaching to members in regards to life style and health related initiatives (e.g. lose weight, get fit, reduce stress, etc.); assist members with recognizing health related problems and developing appropriate solutions to resolve health hurdles; actively participate and lead health issue training sessions for members and clients as assigned; follow established coaching and departmental protocols and operations processes to ensure compliance with applicable local and national laws and regulations
• Associate's degree from an accredited college or university with major course work in fitness, public health, healthcare management, or a related field required.
•Bachelor's degree from an accredited college or university with major course work in fitness, public health, healthcare management, or a related field is preferred.
Equivalent work experience in a similar position may be substituted for educational requirements.
•Minimum of 2 year's customer facing benefit administration, healthcare, nursing, dietary, fitness, or a related experience is required
•Basic knowledge of Microsoft Word, Excel, and Outlook required
•Based on program may need to be bilingual in English, Spanish, etc.
•Applicable fitness, training, dietary, or other related certifications preferred
A successful incumbent in the job will be able to demonstrate the following skills and abilities:
•Strong communication skills and phone etiquette
•Strong ability to explain complex issues to members in simple, understandable terms
•Highly effective listening skills
•Strong problems solving/issue resolution skills
•Excellent customer service and customer resolution skills
•Strong organizational and administrative skills
•Ability to work in a team environment