DGS
Wheelchair Dispatch Agent
At a glance
Location: US-GA-Atlanta Map
Posted: 09/23/2020
Closing: 10/22/2020
Degree: Not Specified
Type: Full-Time
Experience: Not Specified
DGS
Job description
General Duties / Basic Job Functions: (Other duties may be assigned.)

  • Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Schedule and dispatch employees to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and computers.
  • Coordinate and report any and all system outages to Management.
  • Relay work orders, messages, and information to or from team members, supervisors, and Operation Managers using telephones, two-way radios, and/or computers.
  • Confer with supervising personnel in order to address questions, problems, and requests for service or equipment.
  • Oversee all communications within specifically assigned areas.
  • Monitor personnel and assigned area utilization in order to coordinate service and schedules to achieve optimal efficiency.
  • Record and maintain call logs and reports of customer requests, work, or services performed, and other dispatch information.
  • Advise personnel about high volume peaks other hazards, bottle necks at elevators, spine, lobbies or recheck areas.
  • Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
  • Notify Management and Safety Personnel of any emergency situations. I.e. evacuations employee injuries or passenger injuries.
  • Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
  • Miscellaneous duties as assigned.
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Wheelchair Dispatch Agent